Framing Tips & FAQs

Frequently Asked Questions (FAQs)

SECTION 1 — GENERAL & BRAND FAQs

What is Wall Vastra?

Wall Vastra is a modern wall décor brand that transforms spaces through design, craftsmanship, and storytelling.

We currently offer:

• Wall Frames Customization (single frame & 
• Pre-designed wall art frames
• Gallery wall planning

And we are expanding into a complete wall décor ecosystem with:

• Designer wallpapers
• Wall panels
• Murals & graffiti
• Sculptural wall installations
• Curated wall décor collections

Wall Vastra is not just a framing brand — framing is only the beginning.

What’s the difference between Wall Vastra Online and Wall Vastra Studio?

Wall Vastra Online (Available Pan-India)

• Customize photo frames online
• Real-time frame preview
• AI-based image enhancement up to ~300 DPI
• Pre-designed wall art frames
• Premium printing
• Pan-India shipping for frames
• In-store customization (send us your artwork, we frame it)
• Optional home visit in Delhi NCR (extra cost)
• Installation available in Delhi NCR (chargeable per nail)

Wall Vastra Studio (Delhi NCR Only)

• Complete wall makeover service
• FREE home visit to understand your space & requirements
• Theme selection, layout design & art curation
• Printing, framing & installation
• Installation INCLUDED in the package
• Ideal for gallery walls, feature walls, styling, and interior personalization

We will soon expand Studio services to other cities.

What services does Wall Vastra Online offer?

Currently, we offer:

• Wall frame customization
• Pre-designed wall art frames (ready-made)
• Gallery walls & story walls
• Premium photo printing
• AI enhanced image upscaling
• Home visits for custom framing (Delhi NCR)
• Installation service (Delhi NCR)
• In-store custom framing

Adding soon:

• Wallpapers
• Designer wall panels
• Sculptures & 3D wall art
• Murals, graffiti & artistic wall treatments
• Ready-made décor sets

SECTION 2 — FRAME CUSTOMIATION

What is the Wall Vastra Frame Customization Tool?

Our Frame Customization Tool allows you to fully design your frame in real time.
Using the tool, you can:

• Upload your photo
• Choose frame styles
• Add mats/borders
• Pick print types (glossy / matte / canvas)
• Change sizes
• Adjust orientation
• See instant live previews
• Build single frames or gallery walls

It makes custom framing effortless and highly accurate.

Can I customize different types of frames like single frames, multiple frames, or collage frames?

Yes. Wall Vastra offers multiple customization options depending on the type of wall display you're planning:

1. Single Frame Customization

You can fully customize:

• Size
• Frame style
• Mat/border
• Print type (glossy, matte, canvas)
• Orientation
• AI-enhanced printing

Ideal for standalone artworks, photos, certificates, and statement pieces.

2. Multiple Frame / Gallery Wall Customization

You can build a complete gallery wall with:

• Mix-and-match frame styles
• Different sizes
• Theme-based layouts
• Coordinated art curation
• Custom arrangements (grid, organic clusters, linear, story walls)

Installation support is available in Delhi NCR.

3. Collage Frame Customization (Coming Soon)

We are adding the option to create collage frames, where:

• Multiple photos can be arranged inside one frame
• Custom mat layouts will be available
• Multiple templates & layouts will be offered
• Fully personalized designs per user preference

This feature will be introduced very soon.

Can I choose custom sizes not listed on the website?

Yes.
If your size isn't listed:

• Select the next larger standard size
• Add your exact measurements in Order Notes
• We will trim and build the frame exactly to your custom size

For oversized projects, WhatsApp us at +91-9899344550.

Can I change the frame orientation?

Yes.
You can switch between vertical or horizontal orientation inside the tool by adjusting the frame dimensions.
We will install the hanging hardware accordingly.

Can I custom-frame artwork I already own?

Yes.
You can choose “My Artwork (Frame only)” and only use the tool to design the frame.
After placing the order:

• You can send your artwork to us or check if pickup/drop-off is available in your city
  We then custom-frame it and ship it back.
• You can also opt to assemble the artwork yourself and we send the installation kit along with the instructions to install.

Can I customize frames for a gallery wall theme (e.g., travel, family, abstracts)?

Yes.
The tool allows you to:

• Choose from the gallery templates on the website
• Upload multiple photos
• Mix styles and moods
• Select frames for each photo

For larger or complex layouts, our design team can guide you.

Can I preview my frame before ordering?

Yes — the frame customization tool shows a real-time live preview.
Every change—frame style, mat, size, print type—updates instantly so you know exactly what you're getting.

Can I create oversized or special frames through the customization tool?

Yes, custom and oversized framing is possible.The tool supports extended dimension inputs, and for special requests not shown online, contact us on WhatsApp.

Can I mix different frames in one order?

Yes.
Whether it's for a gallery wall or multiple single frames, you can design all of them within the same customization session and checkout together.

Is there help available if I’m confused about customization?

Always.
Our team can guide you on:

• Best frame styles
• Size selection
• Print type
• Gallery wall layout
• Orientation
• Matting options

Just WhatsApp us at +91-9899344550.

SECTION 3 — HOME VISITS, STUDIO & CUSTOMIZATION

Do you offer home visits?

Wall Vastra Online

 Yes — we provide home visits for custom framing at an additional cost.
(Available in Delhi NCR currently. This does not limit Wall Vastra Online — only the home-visit service is NCR-based.)

Wall Vastra Studio

 Yes — we offer home visits for wall makeover consultations.
The visit is initially chargeable, but:

• If the customer finalises any Studio package,
• The visit amount is fully deducted as a discount from the package.

Outside Delhi NCR

Home visit services will be added in more cities as we expand.

Can you help design gallery walls?

Yes.

Wall Vastra Online (Pan-India):

• Buy frames, prints, and pre-designed art frames
• DIY layout guides available
• Installation service limited to Delhi NCR

Wall Vastra Studio (Delhi NCR):

• Theme development
• Layout design
• Art curation
• Printing, framing & installation
• Free consultation visit

Can you help design gallery walls?

Yes.

Wall Vastra Online (Pan-India):

• Buy frames, prints, and pre-designed art frames
• DIY layout guides available
• Installation service limited to Delhi NCR

Wall Vastra Studio (Delhi NCR):

• Theme development
• Layout design
• Art curation
• Printing, framing & installation
• Free consultation visit

Do you take special/custom requests?

Yes — through BOTH Online and Studio services.

Examples via Wall Vastra Online

• Home visit for framing (NCR)
• In-store custom framing (you send artwork)
• Installation (NCR)
• Custom print and frame sizes (pan-India)

Examples via Wall Vastra Studio

• Bespoke installations
• Custom-designed wall concepts
• Curated art sourcing
• Entire wall makeover packages

SECTION 4 — PRINTING & IMAGE QUALITY

What print types do you offer?

We offer three premium print types, each suited for different styles and preferences:

1. Glossy Art Paper

A shiny, reflective surface that delivers vibrant colors and deep blacks.

• Best for bright, eye-catching photos
• High color saturation
• May show fingerprints or glare

2. Matte Art Paper

A smooth, non-reflective finish that reduces glare and resists smudges.

• Ideal for framed art and text
• Soft, elegant look
• Perfect for gallery walls

3. Canvas

A museum-grade textured fabric that adds depth, richness, and a timeless artistic feel.

• Ideal for paintings, abstracts & large statement pieces
• Enhances texture
• Long-lasting, premium look

Which print type should I choose?

Choose based on your artwork style, lighting, and room aesthetics:

Choose Glossy if:

• You want strong color vibrancy
• You have photos with high contrast
• You want a polished, premium shine

Choose Matte if:

• Your wall has strong lighting (no glare)
• You prefer a soft, sophisticated finish
• You’re creating a gallery wall or framing text/art prints

Choose Canvas if:

• You want a textured, painterly appearance
• You’re recreating classic art or abstracts
• You want something premium and timeless

If you’re unsure, you can share your image and wall details — our team will recommend the best option for your space.

Do you offer high-quality photo printing?

Yes. We use archival-grade, premium photo papers and industry-standard print clarity.

What if my photo is low resolution? How does AI enhancement work?

We use a real-time AI Upscale Tool that:

• Enhances clarity and sharpness
• Reduces noise
• Expands image details
• Attempts to achieve up to ~300 DPI (ideal for printing)

You will see a preview before confirming your order.

SECTION 5 — FRAME DIMENSION & SIZING

What does “Art Size” mean?

The size mentioned (in inches) refers to the picture area of the artwork inside the frame.
The final outer size includes:

• Artwork size
• Any borders/mats (0.5" to 3")
• Frame moulding width (typically 0.25" to 3.25" on each side)

Your overall frame will always be slightly bigger than the listed “art size.”

How do I understand orientation (vertical or horizontal)?

• For vertical prints, size is listed as Width × Height (example: 18×24 inches).
• For horizontal prints, size is interpreted as Height × Width.

This helps you choose the correct orientation for your space.

Can I order custom sizes?

Yes, absolutely!
If your required size isn’t listed:

1. Select the next larger standard size
2. Enter your exact measurements in Order Notes
3. We will trim the artwork precisely to your requested size

For extra-large custom dimensions not on the website →
WhatsApp us at +91-9899344550

Can I change the orientation of the artwork or frame?

Yes.
By default, we install hooks in the same orientation shown in the product photos.
If you prefer a different orientation, simply mention it in “Special Instructions”during checkout.

We will adjust the mounting setup accordingly at no extra charge.

Why do some famous art pieces have different sizes or shapes?

Each artist created their work in a unique original aspect ratio.
To maintain authenticity, we preserve:

• Original aspect ratio
• Composition
• Layout

This means the final printed or framed piece may vary slightly in shape or proportions.
If sizing looks confusing or you’re planning a gallery wall, reach out to us at:
+91-9899344550

Do you have a metric conversion guide?

Yes — use this quick conversion:
1 inch = 2.54 cm

Example:
8 inches × 2.54 = 20.32 cm

Feel free to contact us if you need help converting or choosing the right size.

SECTION 6 — FRAME TYPE

Are your frames durable?

Yes. All frames come with:

• High-clarity acrylic or glass
• Reinforced backing
• Moisture-resistant materials
• Long-lasting finishes suitable for Indian weather

Your frame is built to last and maintain its beauty for years.

Are the frames custom-made?

Yes. Every frame is made to order, including:

• Exact size
• Frame type
• Matting
• Mounting orientation
• Print selection

This ensures perfect fit and premium finish every time.

Do you offer help choosing a frame?

Yes. Our team can guide you based on:

• Room style
• Color palette
• Wall layout
• Art type
• Mood you're trying to create

If you want personalized frame recommendations -
WhatsApp: +91-9899344550

Do you offer museum-standard framing?

Yes. All frames are crafted with:

• Archival-friendly materials
• Professional-grade assembly
• Premium mouldings
• Secure hanging hardware
• Quality checks before shipping

SECTION 7 — SHIPPING & DELIVERY

Do you ship pan-India?

Yes — all wall frames (custom + pre-designed) are shipped pan-India.

Studio services, home visits and installation are Delhi NCR only.

How long does delivery take?

For all online orders: 5–10 working days

For Studio projects (NCR): timeline is shared during consultation depending on the project scope.

How do you pack frames?

We use:

• Reinforced multi-layer packaging
• Shock-resistant protective layers
• Secure sealing

This ensures frames arrive safely anywhere in India.

Can I change the orientation of the artwork or frame?

Yes.
By default, we install hooks in the same orientation shown in the product photos.
If you prefer a different orientation, simply mention it in “Special Instructions”during checkout.

We will adjust the mounting setup accordingly at no extra charge.

Why do some famous art pieces have different sizes or shapes?

Each artist created their work in a unique original aspect ratio.
To maintain authenticity, we preserve:

• Original aspect ratio
• Composition
• Layout

This means the final printed or framed piece may vary slightly in shape or proportions.
If sizing looks confusing or you’re planning a gallery wall, reach out to us at:
+91-9899344550

Do you have a metric conversion guide?

Yes — use this quick conversion:
1 inch = 2.54 cm

Example:
8 inches × 2.54 = 20.32 cm

Feel free to contact us if you need help converting or choosing the right size.

SECTION 8 — INSTALLATION

Do you offer installation services?

Yes, ONLY in Delhi NCR, currently.

Wall Vastra Online

• Installation charged per nail basis
• Ideal for single frames or small galleries

Wall Vastra Studio

• Installation included in your makeover package
• Ideal for medium & large wall projects

SECTION 9 — RETURN, REPLACEMENT & REFUND POLICY

Do you offer refunds?

No. Refunds are not provided because all frames are custom-made and cannot be resold.

Do you offer replacements?

Yes — 7-Day Replacement Policy applies only if:

• Item is damaged on arrival
• Item has a genuine manufacturing defect
• Wrong product delivered

Item must be:

• Unused
• In original packaging
• Reported within 7 days
• Supported with proof (photos/videos)

How do I request a replacement?

Email: wallvastra@gmail.com
Send:

• Order ID
• Clear photos/videos of the damage
• Photos of packaging

We will verify and send a return shipping label if eligible.

Are sale items or gift cards returnable?

No — sale items and gift cards cannot be replaced.

SECTION 10 — PRIVACY & DATA PROTECTION

How does Wall Vastra handle my personal information?

We collect only necessary details such as your name, contact info, address, and payment data to process orders.
All data handling complies with the Information Technology Act, 2000 and its rules.

Do you use cookies?

Yes. Cookies help:

• Improve browsing experience
• Save preferences
• Understand usage patterns

You may disable them anytime in your browser.

Do you share my information with third parties?

We never share sensitive personal data without your consent.
Information may only be shared when:

• Required by law
• Needed for secure payment or logistics processing
• Required for internal operations under confidentiality agreements

Is my payment information secure?

Yes. Payments are processed through secure, encrypted gateways with strict access controls.

Who do I contact for privacy-related concerns?

Grievance Officer:

Mr. Dilpreet Singh

Email: wallvastra@gmail.com